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Quality

Our service is owned and managed by highly experienced Care Services Directors who oversee everything that we do.

 

When we start to work with you on a service, we set objectives and targets so that we can measure our progress and make sure we are delivering exactly what we should be. If not we will take steps to put things right.

 

We actively encourage feedback from our service users and from their family, friends and care managers, so that we get a clear picture of what we do well and where we need to improve things so that we continue to meet each person’s needs in the best way that we can.

 

Our Operations Manager conducts quality audits that might lead to an action plan if things need to be improved upon and there is also an annual quality review. This review is undertaken by our Managing Director in partnership with an independent external consultant who is an experienced quality assurance director in learning disability services. The review pulls together information from a range of sources to assist us to identify potential improvements and service development opportunities.

 

As well as our own internal quality checks, we are registered with and regulated by the Care Quality Commission, the authority that oversees all Health and Social Care Services in England.

Registered Care

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In a registered home, accommodation is provided together with personal care support at whatever...

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